At Sophie Discover, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your item. To be eligible for a return, the item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original method of payment (or as applicable based on your location). Refunds are for the product price only and do not include original shipping costs unless the return is due to an error on our part.

Non-Returnable Items

• Items that have been used or damaged after delivery

• Items returned more than 7 days after delivery

• Custom or personalized products

If you have any questions about your specific situation, feel free to email us at [email protected].